Terms and conditions

Terms & Conditions for espatte.com

This material contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order with espatte.com, you warrant that you are at least 18 years old and accept these terms & conditions which shall apply to all orders placed or to be placed at espatte.com for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at espatte.com, you warrant that you are at least 18 years old to buy from us.
  • All personal information you provide us with or that we obtain will be handled by espatte.com in line with data protection guidelines.
  • Events outside espatte.com control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Espatte.com reserves the right to amend any information without prior notice.

 

Personal Information

All personal information you provide us with or that we obtain will be handled by espatte.com as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to espatte.com and our suppliers specific to the products you order but will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request espatte.com to delete or correct the information held about you. By accepting the espatte.com Conditions, you agree to the above.

 

Force Majeure

Events outside espatte.com control, which is not reasonably foreseeable, shall be considered force majeure, meaning that espatte.com is released from our obligations to fulfill contractual agreements. Example of such events are conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers*

* In this instance customers may be contacted to discuss use of alternative materials for existing orders.

 

Payment

All products remain espatte.com property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All card payments conducted through espatte.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

Cookies

Espatte.com uses cookies according to the Electronic Communications Act. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use espatte.com without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On espatte.com we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

 

Additional Information

Espatte.com reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, espatte.com has the right to cancel the order and refund any amount paid in the best way. Espatte.com shall also notify the customer of equivalent replacement products if available.

 

Return / Exchange policy

If you are looking to return an item be it for an exchange or refund, please e-mail espatte.com within 14 days of receiving your order. We will then email you a returns form, a unique returns number and the returns address.

When returning an item, please re-use the original packaging if possible; otherwise please ensure goods are packaged sufficiently to prevent damage. Please include the completed returns form or a copy of your packing list, stating your returns number and what your wishes are for an exchange, replacement or refund.

Any refund given will be made automatically to your original order payment method. In the case of offer free delivery promotions an administration charge will be deducted from your refund amount to cover the original postage costs.

When returning always obtain proof of posting as claims can then be made against the Post Office for loss or damage. We cannot refund or exchange goods that arrive back damaged or are lost in the post. We recommend that you use a tracked service.

In the case that the customer has paid for delivery, the original delivery charges will not be refunded if the original goods are returned.

 

Faulty Items

We guarantee to replace or, if out of stock refund, faulty items. Simply notify us within the 3 days of delivery of the goods, we may ask you to take photograph of the damage and email it to us as proof and we can then send out a replacement faster. The item may have to still be returned to the manufacturer, if this is the case we will email you free post address or arrange for the courier to re-collect the return.

If a Courier delivery arrives damaged or crushed, please do not sign for it or sign for it only as damaged container, let us know within 24 hrs, so we may arrange for the courier to collect the damaged item and return it to us.

 

Exchanges

When returning an item for exchange, please call or email to check we have the item you want in stock and we can reserve the item for you and issue you with a returns number. Exchange items must be returned ‘as new’ with all original labels and packaging included. Please mark clearly what you would like as a replacement on the returns form or a covering note. Once we have received your return and processed your exchange, if there is any difference due we will contact you before despatch. Return costs cannot be refunded, but we will send out the exchanged item free of charge.

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